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Product Is Good But Seller Customer Service Bad -
Palomina on Oct 19, 2011
I have purchased this product for years either from health food stores or online. As far as I know, it is always packaged in a 2 jar box. I recently purchased the item from Nutricity and after using up the first jar I opened the second jar and found it completely dehydrated! I panicked, as I was in the middle of a cycle and did not wish to run out. I re-ordered immediately and then the next day contacted Nutricity about the problem. After more than a 24 hour wait I got an e-mail back saying I was mistaken, that I had NEVER ordered from them! Could I send the confirmation e-mail of the order. Well of course I didn't any longer have the confirmation e-mail (it takes me almost 3 months to use a jar) but I sent them the invoice from my Amazon file. (I had also ordered from them prior to that!) After another 24 hour wait I get the answer: Oh, well, now you've waited too long. Maybe it is your fault it dried up, maybe you stored it improperly. Are you kidding me! It would probably take a year for a jar of cream to dry up like that. It was stored in my humid bathroom like every other jar of cream I've ever purchased. True, it was after the return policy deadline, but as a returning customer who had just placed ANOTHER order and due to the nature of the product may well be ordering for the rest of my natural life, you couldn't throw in an extra jar of cream or give me half price off on the next order? Well that is really stupid business practice. I immediately e-mailed to cancel my order. (They have a phone number listed, but no matter which extension you push, it says they don't answer the phone, you have to e-mail them!-More shady business practice.)Also, I involved Amazon customer service so Nutricity couldn't claim that I was too late to cancel the order. They did cancel it-funny how when I involved Amazon I didn't have to wait over 24 hours for a response but got one right away- but here I sit with a $9.00 jar of worthless cream. It would have never occurred to me to inspect both jars of cream when I received the package to make sure they are cream. Who does that? This type of business practice in this economy just enrages me. Can you tell :\ If I wanted to be clever, I could have just received the order and then claimed that one of those was dried up and returned it. Instead, I trusted that they would treat a customer as though she was valued and I got stuck with their defective product. I am sorry to bring down the rating on this product by venting here, but I have timed out on leaving seller feedback, and I hope non one else gets burned. Again, on a 2 for 1 product who breaks the seal on both products to inspect them when they receive them? Ridiculous! Oh! I'm just reading their return policy and it says the ONLY way to get a refund is if the product is UNopened! So how could I have inspected the product to see that it was defective? And who uses 2 jars of progesterone cream in 14 days?! Oh, I'm miffed! Too bad I can't get a hit of progesterone to calm myself down : CC Nutricity